Terms and Conditions

Welcome to Clickgrub AI Customer Service and eCommerce. By utilizing our services, you agree to the following terms and conditions, designed to deliver exceptional value to your restaurant with no upfront costs.

15% Digital Menu Markup for Comprehensive Services:

We apply a 15% markup on your menu prices to cover the cost of essential services, including eCommerce development, website hosting, SSL certificates, regular updates and maintenance, 24/7 live chat support, security and integrations, transaction and gateway fees, local SEO, and paid traffic. These services are bundled to ensure your restaurant operates seamlessly without the need for multiple vendors or additional expenses.

5% Cash Back on Digital Purchases:

Earn 5% cash back on all customer purchases made through your Clickgrub digital ordering system, up to $1,000 per month. Clickgrub takes care of driving traffic to your digital store. Just provide the details for dine-in, take-out, delivery, curbside, and catering options, and we’ll handle the rest.

$500 in Paid Digital Orders + $12,000 in Annual Paid Traffic:

Once you’ve processed $5,000 in orders through your free Clickgrub digital ordering system, we’ll credit your account with $500 in paid digital orders and $12,000 in annual paid traffic. Please allow 4 to 6 weeks for the $500 credit to be applied after reaching the order threshold.

5% Cash Back on In-Store Purchases:

Earn 5% cash back on offline customer purchases, up to $3,000 monthly. This cashback will help generate more in-store traffic, boosting your overall sales.

FREE All-in-One POS with Software and Hardware Maintenance:

Receive a FREE All-in-One POS Bundle, including a pinpad or handheld device, along with comprehensive software, hardware maintenance, upgrades, and integrations. To qualify, your restaurant must process at least $20,000 in transactions per free POS device within a single month and maintain an active merchant account with Clickgrub or one of our processing partners for a minimum of 36 months. Dual pricing ensures your restaurant earns consistent profits on both cash and card transactions, while a modest 10% POS menu markup helps cover paid traffic, integrations, and monthly transaction and POS SaaS fees, keeping your overall costs low. The free POS bundle also includes up to one scale, barcode scanner, receipt printer, and kitchen display per qualified device. Additional equipment and on-site installation are optional and can be purchased, leased, or funded separately, with up to $10,000 in equipment rebates available through 36 monthly credits.

POS Combo for $297/Month—Your All-in-One Solution:

Streamline your restaurant operations and boost profitability with our POS Combo for $297/month. This package includes a state-of-the-art POS system with built-in dual pricing, plus a handheld device for every $10,000 in monthly credit card transactions. Enjoy up to $10,000 in POS system rebates automatically paid over 48 months, reducing your costs while ensuring your restaurant stays equipped with the latest technology. Additionally, benefit from up to $24,000 annually in paid traffic, funded through 5% cashback on customer card purchases, driving more customers to your restaurant. This package also includes a free digital ordering system, $500 in guaranteed paid orders, and seamless integration with over 100 digital ordering platforms. As a bonus, receive 14 days of free AI-powered customer service and phone support to capture potential lost revenue from missed calls. With just a 600+ credit score, you can unlock this comprehensive package to enhance your restaurant’s success.

Branded Packaging and Signage Incentives:

Your restaurant will receive free, high-quality, environmentally friendly branded packaging for every $25,000 in orders placed using Clickgrub's free digital ordering system. Additionally, you’ll receive complimentary branded in-store signage for every $75,000 in orders placed using Clickgrub’s free POS Bundle. These incentives enhance your restaurant’s visibility and provide a professional dining experience.

AI Customer Service and Phone Support Subscription:

After a 14-day bonus trial, our AI-powered multilingual customer service and phone support subscription is available for $697 per month. This includes:

255 SMS messages65 AI segments235 minutes of incoming calls145 minutes of outgoing calls1,470 emails

Unused credits roll over to the next month. If you exceed your monthly allowance, additional usage is billed at $0.05 per call minute or text message, $0.16 per AI execution, and $0.01 per email. You can also purchase AI phone support minutes in advance for as low as $0.25 per minute.

Terms of Service

Last Updated May 2024

Welcome to Clickgrub! Please read these terms and conditions ("Terms") carefully before using our platform and services. By accessing or using Clickgrub, you agree to be bound by these Terms. Please do not use our platform or services if you disagree with these Terms.

1 - Use of Platform

1.1. Eligibility

You must be 18 years old to use our platform and services. By creating an account, you represent that you meet this age requirement. If you are under 18, you may only use the platform with the involvement of a parent or guardian who agrees to these Terms on your behalf.

1.2. Account Ownership

When creating an account on Clickgrub, you must provide accurate and complete information. The person creating the account will be considered the account owner, unless it is created on behalf of a business entity, in which case the business entity will be the account owner. If you register on behalf of a business, you confirm that you have the authority to bind the company to these Terms. The Free Digital Ordering System is free for the lifetime of the digital ordering account. Any one-time fee services will not incur additional costs if an active AI-powered CRM account is available for ongoing maintenance, updates, and support.

1.2.1 Intellectual Property

All websites, domain names, advertising accounts, custom audiences, affiliate programs, social media accounts, AI-powered CRM and training, landing pages, images, targeting, copy, ads, information guides, phone numbers, newsletters, training documents, scripts, reports, and any other materials, systems, offer brand names, technology, or distribution channels, deployed, shared, created, or used during this agreement shall remain the exclusive property of Clickgrub, regardless of any input or contribution from the Client in their development. The inquiries, sales, orders, appointments, reservations, opportunities, and customer database generated as part of our system will always be owned exclusively by the Client.

1.3. Lawful Use

You agree to use Clickgrub only for lawful purposes. You are responsible for ensuring your platform complies with all applicable laws and regulations. You must not use our platform to engage in any prohibited activities, including but not limited to fraud, harassment, or any activity that could harm others.

1.4. Privacy

Your privacy is important to us. Using Clickgrub, you consent to our collection, use, and sharing of your information as described in our Privacy Policy. You also agree to implement and maintain a privacy policy for your customers that protects at least equal to our Privacy Policy. Ensure that your customers are aware of and consent to your privacy practices.

1.5. Security

You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Notify us immediately if you suspect any unauthorized access to your account. We reserve the right to deactivate your account if we believe it has been compromised.

1.6. Communication Services

Clickgrub may provide communication tools like SMS, email, and voice call capabilities. You are responsible for all communications sent using these tools and must comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. Clickgrub is not responsible for your compliance with these laws.

1.7. Third-Party Services

Our platform may include access to third-party services. Clickgrub is not responsible for the usability or availability of these services. If you pause or delete your account, specific features, such as assigned phone numbers or email addresses, may not be retrievable upon reactivation.

1.8. Content

You retain ownership of the content you post on Clickgrub. However, by posting content, you grant us a non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content. You are responsible for ensuring that your content does not infringe on third-party rights and complies with all applicable laws.

2 - Payment and Subscription

2.1. Fees

Your use of Clickgrub is subject to the payment of fees as outlined in your subscription plan. Fees are billed in advance and are non-refundable, except as described in these Terms. You agree to provide accurate billing information and to keep it updated.

2.2. Taxes

You are responsible for all applicable taxes and governmental fees when using Clickgrub. We may collect taxes on your behalf as required by Law.

2.3. Refunds

Except as required by Law, all fees are non-refundable. If you cancel your subscription, you will have access to the service until your current billing period ends. We reserve the right to issue or deny refunds at our sole discretion.

2.4. Overdue Payments

We may suspend or terminate your access to Clickgrub if we cannot process your payment. You are responsible for any fees or charges incurred due to overdue payments.

3 - Termination

3.1. Termination by You

You may terminate your account at any time by contacting us at [email protected]. Termination will take effect at the end of your current billing period.

3.2. Termination by Us

We may suspend or terminate your account at our discretion, with or without notice, if we believe you have violated these Terms or engaged in fraudulent or illegal activities.

3.3. Effect of Termination

Your right to use Clickgrub will immediately cease upon termination. However, any provisions of these Terms that should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

4 - Disclaimers and Limitations of Liability

4.1. Disclaimer of Warranties

Clickgrub is provided "as is" and "as available" without any warranties, either express or implied. We do not warrant that the platform will be uninterrupted or error-free.

4.2. Limitation of Liability

To the fullest extent permitted by Law, Clickgrub will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

1. Your use or inability to use the platform.

2. Any unauthorized access to or use of our servers and personal information stored therein.

3. Any interruption or cessation of transmission to or from the platform.

4. General Provisions.

5.1. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting them on our website. Your continued use of Clickgrub after such changes constitutes your acceptance of the new Terms.

5.2. Governing Law

These Terms are governed by the laws of the State of Florida without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Florida.

5.3. Contact Information

For any questions about these Terms, please get in touch with us at:

Resourceful Group, LLC.

1969 S. Alafaya Trail, Suite 305

Orlando, FL 32828

Definitions

"Platform" means any services, content, functionality, and software provided by Clickgrub.

"Content" means any information, text, graphics, photos, or other materials uploaded, downloaded, or appearing on the platform.

"User" means any individual or entity that creates an account and uses the platform.

Contact Information

If you have any questions about these Terms, please get in touch with us at [email protected].